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Crafted Byu Shipping Policy

Crafted Byu offers free shipping to Australia, with purchases made over $65. Your order will be shipped within 1-2 business days after you place your order. Your order will be delivered to anywhere in Australia within an average of 3-6 business days.

The following cases are subject to shipping charges:

• If you place an order outside of Australia, shipping charges will vary depending on the order amount and the country.
• Shipping charges may be higher for large or heavier items.

For more information on shipping charges, please contact us.

Features:

• Free shipping to Australia on purchases over $65.
• Ships within 1-2 business days
• Delivers within 3-6 business days
• Shipping charges apply when ordering outside of Australia
• Higher shipping charges may apply for large or heavy items

Please do not hesitate to contact us if you have any questions or concerns. (hello@craftedbyu.com.au)

Last Updated: 26/07/25

At Crafted Byu, customer satisfaction is very important to us. If you're not completely happy with your purchase, we’re here to help within the terms below.

✅ Returns & Refund Eligibility

1. You may return eligible physical items within 30 days of purchase.
2. Returned items must be unused, undamaged, and in their original packaging.
3. Defective items will be replaced or refunded at our discretion.
4. You must contact us within 5 days of delivery to initiate a return request.

❌ Non-Returnable Items

We do not accept returns or issue refunds for the following:

1. Used or damaged items
2. Custom-made or personalized products
3. Free or promotional items
4. Digital products (e.g., SVG, PNG files, downloads) – All digital sales are final and non-refundable
5. Change of mind
6. Any item that has already left our facility (either shipped or picked up)

If your item has not yet been shipped, you may cancel your order, but a 10% restocking fee will apply.

💰 Return Shipping Costs

1. If your return is approved, you will receive a return label.
2. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
3. The cost of return shipping will be deducted from your refund if prepaid by us.

📧 How to Request a Refund

Please send an email to [hello@craftedbyu.com.au] with:

1. Your order number
2. Description of the issue
3. A clear photo if the item is defective or damaged

Once your return is approved and the item is received, your refund will be processed within 7 business days.

⚖️ Australian Law

This Refund Policy is governed by Australian Consumer Law, and any disputes will be handled in the appropriate Australian courts.

🔒 Disclaimer

Crafted Byu reserves the right to change or update this policy at any time without prior notice.